|
|
|
|
|
|
|
|
||||||||||||
|
|||||||||||||
What sort of systems do you use?
Connectivity (USA - Pennsylvania)
Connectivity (USA - Virginia)
What operating system are your servers running?
Our Premium and Advanced plans are hosted on servers running Apache web server under Fedora Linux. This is a highly stable operating system, integral to our aim of achieving 100% uptime for your web site.
Why is your bandwidth not "unlimited"?
Many companies quote "unlimited" or "unmetered"
bandwidth allocations, but in the small print you will find that they have
the right to remove your site without warning if you are using too much
bandwidth. The telecom companies that provide internet connectivity charge
for every GB of transfer on their networks and many "unlimited companies"
have found that they cannot sustain their service without regularly removing
accounts.
What sort of DNS system do you run?
We use a distributed DNS system with primary name servers in the USA. Many hosting companies run two name servers on the same server as your web site. You can spot these companies because they will give you DNS server names like dns12.hosting---company.com and dns13.hosting---company.com This is insecure, because if the web server goes down the DNS needs to propagate out when the system comes back on line.
Our DNS system continues to work regardless of any issues with your web site.
Some hosting companies will put two name servers on different physical servers in the same data centre. This is not sufficient because if they have servers in more than one data centre and the line to the first location goes down; all the sites they host will disappear from the internet. Even having two name servers in different countries is not always enough if both are set to update from each other. When one goes down their is the risk that the other will update incorrectly. By updating from one central server we avoid this problem. The master DNS server is protected by a firewall and sends updates to the servers that broadcast the DNS information to the Internet. This prevents the master zone file information being corrupted by worms, Trojans or other exploits. In the event that the master DNS server fails we have a backup machine running in parallel. Some of our competitors think this system is overkill, but you should take this as an indication of how seriously we treat the business of hosting your web site.
Do you support ASP?
ASP was originally developed for the Windows
operating system and is only available
How do I change web host to Luminera Graphics?This is really quite simple. To move your site without any interruption please follows these instructions:
Tip: to know when the move is complete add something to the versoin of the site uploaded to our temporary address, like an "x" at the bottom of the front page. That way you can tell if the domain is pointing to our server or the old one. Lost passwords
If you have lost your password or for some reason its not working for the control panel or for FTP please email us or fill out the form. We will only send passwords to the email address we have on file for your account. You will receive a new password within 48 hours.
Please Note: Password are stored on the server in an encrypted state for security reasons and cannot be recovered.
Notice: We have partnered with Host Route. All the FAQ in this section & the manual is courtesy of Host Route. |
|
||||||||||||
|
about us | services | web packages | web hosting | client testimonials | help desk | contact |
|||||||||||||